Collection and Use of Information
Very Fancy Diamonds collects information from users at several different points on the company's web site. This information is used solely for administrative purposes and the promotion of Very Fancy Diamonds. The company will not sell, share, or rent this information to any other organization or individual.
User registration - Orders and Auctions
Very Fancy Diamonds requests information from users on order forms. This may include contact information such as customers' names and
shipping addresses, and financial information, such as credit card numbers, expiration dates, etc. This information is used solely for billing purposes, to fill customers' orders, and to contact users if the company has trouble processing an order.
Cookies
A cookie is a piece of data stored on the user's hard drive containing
information about the user. Very Fancy Diamonds uses cookies to facilitate customers' use of the www.VeryFancyDiamonds.com web site. For example, by setting a cookie on the web site, the user needs to log in using a password only once, thereby saving time while on the web site. Users who reject cookies may still browse the web site, but their access will be limited in some areas. Cookies also enable Very Fancy Diamonds to track and target the interests of users to enhance their experience on the web site. Very Fancy Diamonds's cookies are in no way linked to any personally identifiable information.
Log Files
We use IP addresses to analyze trends, administer the web site, track users' movements, and gather broad demographic information for aggregated use.
IP addresses are not linked to personally identifiable information.
Sharing Information: Very Fancy Diamonds will share aggregated demographic information with partners and advertisers. This information is not linked to any personal information that can identify any individual person.
Very Fancy Diamonds uses an external shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any other purpose.
Very Fancy Diamonds partners with other parties to provide specific services. When users sign up for these services, we share names, or other contact information that is necessary for the third party to provide these services.
The third party is not allowed to use personally identifiable information
except for the purpose of providing these services.
Links
The www.VeryFancyDiamonds.com web site contains links to other web sites. Please be aware that Very Fancy Diamonds is not responsible for the privacy practices of these other web sites. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Very Fancy Diamonds.
Surveys and Contests
From time to time, our site requests information from users via surveys and contests. Participation in these surveys or contests is completely voluntary and so compliance by users indicates that they are willing to provide the information requested. This may include contact information (such as names and shipping addresses), and demographic information (such as zip codes, ages, etc.). Contact information will be used to notify winners and award prizes. Survey information will be used to monitor and facilitate customers' use of the web site and improve customer satisfaction with the web site.
Tell A Friend
If users decide to participate in Very Fancy Diamonds's referral service by providing contact information of friends who may be interested in the www.VeryFancyDiamonds.com web site, the company asks them to provide their friends' names and e-mail addresses. Very Fancy Diamonds will automatically send these friends a one-time e-mail inviting them to visit the web site. Very Fancy Diamonds stores this information for the sole purpose of sending this one-time e-mail. Those receiving emails may contact Very Fancy Diamonds at: sales@VeryFancyDiamonds.com
to request that their contact information be removed from Fancy Diamonds's database, which the company promptly does.
Security
The www.VeryFancyDiamonds.com web site takes every precaution to protect users' information. When users submit sensitive information via the web site, it is protected both on-line and off-line.
When a registration/order form asks users to enter sensitive information (such as credit card numbers and/or ID Card numbers), that information is encrypted and is protected using SSL 128 encryption. All of the web site's secure pages, including the order forms, are indicated by the closed lock icon that appears on the bottom of the page in web browsers such as Netscape Navigator and Microsoft Internet Explorer.
As well as using SSL encryption to protect sensitive information online, Very Fancy Diamonds also does everything possible to protect user-information offline. Access to all personally identifiable information about customers is kept in company offices, and only those employees who need this information to perform specific jobs, including billing or customer service representatives, are granted access to it. These employees must use password-protected screensavers when they leave their desk. When they return, they must re-enter their password to re-gain access to any restricted information. Furthermore, all Very Fancy Diamonds employees are kept informed of company security and privacy practices with regular updates and retraining every quarter and whenever any new policies are introduced. Finally, the servers which the company uses to store personally identifiable
information are kept in a secure environment. Customers who have any questions about security on the www.VeryFancyDiamonds.com web site, can contact us by e-mail at: sales@VeryFancyDiamonds.com
Supplementing Information
In order to fulfill Very Fancy Diamonds's obligations to customers, it is necessary for the company to supplement the information received with information from third party sources. For example, when determining if a customer qualifies, the company uses their name and social security number to request a credit report. Once the customer's credit worthiness has been determined, all associated records are destroyed.
Special Offers
Very Fancy Diamonds sends all new members a welcoming e-mail to verify their passwords and user names. Established members will occasionally receive information about products, services and special offers. All members can opt out of receiving these types of communications at any time. Please read below under Choosing to Opt-out.
Correcting and Updating Personal Information
If there are changes to a user's personally identifiable information (for example, address or zip code), or if a user no longer desires Very Fancy Diamonds's service, the company will provide a way of correcting, updating or removing that user's personal information from our database. This can usually be done at the member information page or by e-mailing Customer Support.
Choosing to Opt-out
Very Fancy Diamonds's users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to the web site at the point where they are prompted for information. For example, when using the www.VeryFancyDiamonds.com order form to order an item, customers have an 'opt-out' mechanism enabling them to purchase products without being put on the company's mailing list.
Notification of Changes
If Very Fancy Diamonds decides to change the privacy policy, the company will post or link these changes on the www.VeryFancyDiamonds.com home page. This will ensure that the company's users are constantly aware of how and what information is collected and used. If at any point the company decides to use personally identifiable information in a manner different from that stated at the time it was collected, the company will notify users by e-mail. Users will then be able to choose whether or not the company can use their information in this way.
Professional Appraisals
Very Fancy Diamonds fully understands how important the purchase of a diamond, colored gemstone or jewelry is to our customers. The company is therefore willing to provide on request a professional appraisal report signed by a GIA certified appraiser for each item sold at no extra charge. In this way, buyers can be assured of the authenticity of the product they are purchasing.
This appraisal is an estimate of the approximate retail replacement value of the purchase, and may be used for insurance coverage or other purposes.
The appraisal report contains valuable information such as:
- An accurate and complete description of the item
- The clarity, color and carat weight of the stone
- The stone's shape (pear, round, princess, emerald, etc.)
- The type of setting (platinum, gold, etc. where applicable)
- The source of its independent laboratory certification
(GIA, EGL, AGS, HRD, IGI), if applicable
- The approximate current retail replacement value
All Very Fancy Diamonds appraisal reports are signed by a GIA Graduate Gemologist and guaranteed for the natural color.
